Basildon, United Kingdom
Cranes Farm Rd
N/A
+44 1268722450
1. While swimming during the afternoon my bike had been stolen. When I let the reception know and asked for the next steps they told me that someone had come in to complain about two men being weird about my bike so it was probably them. Why didn’t anyone go out to investigate? 2. They claim that they ensure the pool and showers are regularly cleaned. I’m the first person to leave the pool and get in the showers each time and every single time they were filthy. There are more people in the pool than what should be allowed so Covid regulations aren’t even enforced. 3. After cancelling my membership within the 14 days that I am legally allowed to do, there was a delay in getting my refund. I called up, their membership manager picked up. I asked her why it was taking so long and she decided to not just have a go at me because her colleagues had been furloughed but tell me that I was lucky she approved my refund...even thought I requested the cancellation within the 14 days that they themselves state on their site.
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Worth every penny. My daughter had so much fun climbing. Staff were absolutely fantastic with the kids
Amazing location for beginner's and experienced climbers. Very affordable and there are many climbs of all grades which get changed often so you won't get bored. If you don't have your own equipment they have it to rent at a reasonable price. Staff are super friendly and welcoming of both beginners and experienced climbers.
Very very good facilities and great staff. Have been to the swimming pool countless times and it is honestly the best pool in Essex. 50m pool with a moving boom and half the pool’s floor can be elevated, pool has 8 lanes and starting blocks at both ends of the pool as well as fully functioning time pads and starting cameras. As well as swimming, the facility also offers many other sports such as football, athletics, gymnastics and rock climbing. Highly recommend to anyone
The swimming pool showers and changing rooms need a good scrub they are absolutely fifty.
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