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+441865263120
Normally I am very happy with this surgery. All the doctors and nurses are friendly and very efficient. Cannot fault the medical treatment I have received. However recently after receiving a text to remind me to book an appointment for my flu jab getting an appointment was a nightmare. I was requested to call during the morning which I did 3 times - every time the line went dead after 11 minutes. So I tried in the afternoon and on my second attempt got through and made the appointment. Had my jab now and the arrangements were great. Like a well run military operation. Although it was extremely busy the nurse still had time to pass pleasantries as well as checking all necessary details. Well done to the team working on 26th September.
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As a family we have always received excellent care from Bartlemas Surgery. This week I would like to thank Sasha on reception for her clear, compassionate explanation of what I needed to do and the time she spent gathering the relevant information . In addition I would like to thank Kate Harman, the Pharmacist, for her considerable effort and kindness in order to maintain consistent treatment for me. I highly recommend the Bartlemas Practice.
Very long waiting time on the phone. Very little can be done using the online service. On the positive side, I attended the seasonal flu jab clinic last Saturday and I was really impressed how it was run. Very efficient, and quick. A to the staff.
I want to thank Dr Sarah Turner for her prompt feedback (and as always,attentive) on my abnormal high blood pressure a week ago; and when there has to be an increase of dosage on my medication, she \anticipated\ even the new normal caused by C19, of pharmacy's delay in dispensing. Clear directions were given. She is marvellous ! Hannah also has the ability of listening with good comprehension of what was said over the phone; not patronizing.
Excellent the way everything was arranged and so quick. Cannot fault anything. Thank you. Hope all will be back to normal in 2031 Laura.Mayo
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