Barrie, Canada
80 Concert Way Unit 2
N/A
+1 8004335778
On-site services
Worst customer service experience I've ever had! DON'T WASTE YOUR MONEY!! I've been waiting over a week now for a call back from a manager. I was screamed at and verbally abused by staff, tried reporting it but my attempts have gone unanswered. The manufacturer is willing to help more than these scam artist. I literally feel taken by geek squad and best buy. Will never shop at best buy again. I live an hour from their facility, my package still hasn't arrived after being in transit for a week. I paid for a service they aren't providing, is this not theft?!
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I hired Geek squad for a complicated pull-down TV wall mount above a fireplace. They did a great job. On time, very professional. Highly recommend.
I bought a laptop from Best Buy in Barrie a year and a half ago and purchased a excellent package from Geek Squad and I absolutely glad I did . They have been amazing and for a small price every month , I feel secure having them on my side . I would recommend them to anyone.
I purchased a tablet for my sister who is new to technology and paid for Geek Squad coverage. When asking for a short training session upon setting up the tablet I was told it would be a extra 50. and we would have to come back later. We came back the next day and were advised they don't provide training. I requested my 50. be returned and they complied but didn't explain why I was charged in the first place. I also requested advice on my own tablet and was told nothing could be done to fix my issue. I left and called my nephew who fixed the issue immediately. I am not at all impressed with Geek Squad.
First of all, if you call them they will completely waste your time by transferring you to 6 different agents before you speak with the right person. I've been on hold for an hour and a half and they keep transferring me to the wrong department. I sent my phone in to be repaired and they sent it back saying "no problem found". As soon as i got my phone back the screen started flickering and causing me problems again. They charged me 226 to do absolutely nothing and sent me back my same phone. Now I can't get anyone on the phone who will help me with my phone and they want me to submit a new claim...which means another 226 to possibly do nothing again. I will NEVER use this service ever again. DO NOT use Geek squad for phone insurance. They are absolutely useless, their representatives are not helpful what so ever and all they do is waste your time and money.
This service is useless for mobile phones. They say they cover damage and accidental spills. Thought my phone had water damage as I dropped it in the snow ( it didn't it was a software update error that corrected itself). Called geek squad and told them the issue and said it may have water damage they said no problem if it does it will be a fee to fix. I responded by saying a fee I thought you fixed accidental damage they said we do for a fee of 230 plus tax. Total waste of service save money and go with your phone providers service.
The published phone number goes no place. How does someone book an appointment.
Waste of time and money.
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