Barnardo's shop

Friendly staff lots of choice

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I visited the store on Saturday 11 April 2019 to donate a large bag of clothing, taking time out of my day and leaving my 3 month old baby with his father so I could pop out to donate. Despite attending the store at 4:45pm (advertises that it closes at 5), the store was closed. I knocked several times and no one came to the door. Wrote to head office and the area manager investigated. Apparently they were counting cash in the back and couldn't answer (why not come to the door and tell me that through the door as its not soundproof?). This is a poor excuse and probably false. Should have been done after store closed. Suspect the staff wanted to get off early. Won't bother donating in future as they clearly have no sense of customer service.

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