Baden-Baden, Germany
Röderswaldweg 25
$$
+49 72235628
N/A
Outdoor seatingDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seating
AlcoholBeerCoffeeHealthy optionsKids' menuSpiritsVegetarian optionsWine
Went to the restaurant twice. Experienced the same situation: the service time is extremely long to prepare the food and no notice or apology is received from the owner or waitress. Take the second visit as example: we arrived at 12:45pm for lunch and until 2:00pm we still didn’t have our food. It’s understandable that it could take time to prepare because of many guests. But it’s not understandable and acceptable for the attitude of waitress and owner. During the whole time, no one came to us to explain: sorry, you have to wait XX minutes more. When we asked when the food would be available, they just answered: you have to wait. When we said if you don’t know then we would have to leave because we have to catch the train. Then suddenly they started to blame us: it’s due to your fault, why you didn’t tell us blablabla. As a guest, it’s not my job to tell you my arrangement considering the buffer we saved for a lunch is enough. But as a restaurant owner you should do your time management and capacity evaluation better to inform your customer how long they have to wait. Very disappointed on this kind of service, seems they don’t care to lose customer. What kind of restaurant would just blame customer without even thinking a little on their inferior professionalism. One thing is sure: we will never come back.
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Great place.
Beautiful terrace and food is not bad.
Excellent food and super nice service. Plus: a wonderful idyllic view. Highly recommended!
Service was a little slow, food was mediocre, and took ages to get the bill. The only redeemable quality was the fantastic view.
Delicious food and the woman she served us she was nice and little bit speaks English few words only
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Outdoor seatingDine-in