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I would highly recommend Austwick Berry. The staff were extremely helpful, very professional, friendly and went out of their way to help you.
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My partner and I have had bad credit due to past relationships. Both now financially stable but could not find an agency willing to help in anyway. Kept getting knocked back on references and checks! Until... We came across Austwick Berry. Immediately after explaining our situation and we told them we feel like we're being judged due to our past, instantly they said they would try their best and didn't they just. Harriet and Hannah in the lettings department were kind, supportive and very on the ball. Harriet approached landlord and put our story across. Our checks came back OK and our references, and we're now going into our third week in our new home. Just in time for the birth of our first child. Austwick Berry didn't judge us, what they did was listened, understood and pitched us perfectly to the landlord who then was willing to take on our application. We honestly can't thank Austwick Berry enough. Can highly recommend. With in reason no matter what your situation is, if the affordability is there and you have nothing seriously adverse wrong I'm confident the team will be able to help.
Harriet has been absolutely 'on it' from day one. Each time I had a question (I had a few!!) or something came up, Harriet responded often within minutes or certainly very quickly. Nothing has been too much trouble. Extremely pleased with the service she has provided, with a smile, and the whole process could not have been smoother. Much appreciated, thank you so mcuh! :0)
Owen has been a huge help and made things very easy and stress free for us. He listened and he found something perfect for us to rent so thank you so much for your dedication. Highly recommend.
My wife and I have used Austwick Berry to sell two properties now, and we could not be happier with their customer service. Each time they have been very honest, supportive and considerate of our needs as customers, and always keep us informed on progress. They go above and beyond to help, are excellent communicators and made us feel like their priority even though they probably had many other customers selling properties that are far more expensive than ours! They also introduced us to a very professional and reasonable solicitor, and a very helpful mortgage broker who saved us thousands of pounds in interest on our mortgage. If we ever sell again, we will most definitely be using Austwick Berry, as in this day and age a reliable and honest estate agent is very hard to find!
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