Pokolbin, Australia
Peppers Creek Village 1946, Broke Rd
N/A
+61 249987381
The staff here are so rude. We walked in to the Peppers Creek store today looking for gifts to take home. The coldest rudest welcome I have ever had. The woman was serving a customer putting a sale through and stopped to march over and stare at us, like she thought we were stealing or something. So unnecessary. Way to alienate any potential customers away from even thinking about purchasing from your store. Even though the customer service was terrible. The products here were of extremely high quality. The owner should review the staff you employ. Or maybe even Peppers should reconsider the lease of this shop and put something that welcomes people to the Hunter.
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The staff was very friendly and helpful :)
Looks wonderful but I didn't go in store
Lots of things to see. Staff were friendly and helpful. I thoroughly recommend in visiting this place, I'd go back again sometime.
Really expensive (is to be expected) but great, quality alpaca wear.
Staff looked at me like i was a criminal. Lovely products, left without a purchase
Annie from the shop was absolutely amazing. She kept the store open as we only got there at 4pm and then reopened the store early the next day to accommodate. We were in the Hunter for a weekend and stumbled across this shop. Our grandma hasn't been able to find an alpaca wool cardigan in her size (XL) for ages, especially given she's unable to travel anymore. Annie walked us through all the available styles and allowed us to take photos and measurements so our grandma could choose. The next day we returned with a shortlist and true to her word, she had opened the store early. While the shop didn't have the particular style in XL, she directed us to the Hunter Valley Gardens shop where we were able to make a purchase. I honestly don't know what the other reviews are talking about. It is common courtesy not to touch theae products without seeking the assistants help as these products are all handmade. Annie, you were truly exceptional in your service and we appreciate your help in allowing us to make a purchase (despite not from your store but the other Alpaca Barn).
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