Austin, United States
8002 Research Blvd b
N/A
+15128369400
X-Med has proven to be the WORST company I have dealt with concerning billing. I paid a bill in Sept. 2020 and in Oct. I received another bill saying my first bill had not been paid and I now owed that amount plus a 15 late fee. I checked my bank statement online and did not see the cancelled check, so I was afraid it had been lost in the mail. I went ahead and wrote another check for this same bill, including the late fee and mailed it. About 2 days later I'm checking my bank statement and see both checks to X-Med had cleared. I called X-Med and explained the situation and they assured me I would be refunded the total amount of the bill plus the late fee. This was around the last week of October. As of today, Dec. 3rd, I have received nothing from X-Med. I have called them at least a dozen times. Most times, I have to leave my name and call back number, but rarely I get a live person who will \check\ on this and get back to me. They never get back to me. I have been getting my cpap supplies from them for 5 years and up to now, I thought they were a good company. Not anymore. I'm sure if it was me who owed them money I would be sure to get a call from them. I guess it doesn't apply when they owe you money. I do NOT recommend this company. Take your business elsewhere.
like
From the get go, to the completion of the task at hand was a great job done well. The gentleman who assembled it was as well educated in getting things done. But also conversed with me on where I thought would be the ideal place for where it would be best for my daily use.
Zara was terrific with helping me with my CPAP fitting. Very impressed with her. The store is chock full of all kinds of things. Amazing selection of loungers that help you up from sitting. Very pleased with my experience.
Excellent help and selection. Found a great cane and other merchandise. Very happy.
After being in the hospital for two weeks after a major back surgery the nurse called to get equipment for me to use at home. Xmed was excellent and brought me the equipment immediately. I would definitely recommend using them.
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