Austin, United States
9315 Thaxton Rd
N/A
+15129477433
If I could give 0 stars I would!! I rented R&R Limo for my wedding which was supposed to take place on 4.11.20 but due to COVID we had to postpone. We moved our wedding to 9.5.20. R&R was very helpful in getting our date changed and very responsive to emails at this time. When August rolled around we learned that our venue was no longer operational so in a quick move we decided to just hold the wedding in our backyard. I contacted R&R let them know what happened and that I would no longer be needing their services. In the contract, if you give more than 14 days notice you are entitled to 75% of the cost back. On August 5, I requested my refund. It is now 10.8.20 and I have seen a refund. When I contact R&R, I am always told the owner is out of town and it may take a bit for him to get back to me but they are working on the request. It’s been over 2 months people! Today I tried to call their office and the phone number is no longer a working number. Their email responses are few and far between so trying to learn anything is impossible. DO NOT USES R&R LIMO!!!!! All you left with is a headache and lost money.
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Over Labor Day weekend, I got a group of 20 to go float the San Marcos River at Texas State Tubes and used R&R Limousine and Bus to get us there and back safely. We got a 31-person executive mini bus and was more than impressed with the experience! First off, the driver was there 45 minutes early which was a sign of great things to come. It had more than enough room for us to spread out and store extra coolers in the back. The sound system was off the charts and got everyone in the mood for a fun float. The float ended up taking a bit longer than expected due to some people in our group stopping along the way which took us over the time limit that we had been allotted. I expected an angry driver, but I got the exact opposite. She was very patient and didn't complain once about having to wait longer. She extended our trip and got us home in good spirits. I'd recommend R&R to anyone looking to get around Austin and the hill country! The process was easy, fun, and memorable.
Had an awesome time!!! Bus was one of a kinda and driver was da best!!! Also, I have been on other party buses but this one was amazing!! Even had a restroom which others lack! If you want a fun night to remember hit up R&R and they will take care of ya!! They have definitely earned my business and will b contacting them for future trips. Highly recommend!!! Shout out to our driver Melissa again!!!! Thanks!!
Hired 2 mini buses for wedding party transportation in and out of Austin. Service was impeccable. No problems or issues at all. Drivers were courteous and knew just where to go. They were a little less expensive than other companies in Austin but were the most responsive company I contacted. They kept me informed throughout the day as well. Would not hesitate to use them again.
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