Austin, United States
10220 Metropolitan Dr
78758
Austin
United States
+1 5123392300
Great place for finding a unique stone for your home or business. They have beautiful options and great customer service!!!
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Came here to select material for my kitchen remodel. Worst customer service ever. The manager is rude and lacking customer service skills. When we first walked in to the showroom to select slabs and he asked us to wait because he was on personal phone call. The warehouse guys were joking around and talking about when they get off work. At first ignored all this to chalk it up as part of the construction business but why does it seem that as a customer we should make excuses for this? When we finally selected a couple of slabs we asked if they could put these on hold for our fabricator he asked if we could pay for them now, wasn't unreasonable at first but he kept pushing us to put a deposit or pay for the slabs seem like very pushy like a car salesman and desperate, this is a very bad thing for customer to feel since our fabricator said he was picking up the material and just place them on hold. The manager asked who our installer was, when we said who he made a rude comment that seemed very bias. When we called back to verify the material days later they could not locate our file or any information of our visit??? Not liking the energy of this place.... Maybe they are hurting for business but don't push the customer to pay now or keep asking over and over.
A lot of selections to choose from. Ben is very friendly and helpful. He explained different choices of slap with detail quality of each one. Customer service is excellent. Thank you.
This place rocks!! They have such a good selection of beautiful stone styles to chose from. I highly recommend Lee or Ben for all your stone design needs, they were absolutely helpful in my buying process. This is truly the place to buy your stone!!
Excellent selection of stone, Quartzite, Marble, Granite, along with manufactured slabs! Showroom was clean, well organized and inviting. The staff is personable, knowledgeable and friendly. Ben Henderson was a huge help, allowing me to return multiple times to peruse the inventory, take slabs outside to see them in the sunlight, match backsplash tile, and figure out which slabs to use out of a particular bundle and how to best lay them out. I highly recommend Encore Stone!
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