Austin, United States
9705 Burnet Rd
N/A
+15127194386
We were on the search for good quality sit on top kayaks that we could easily take our dog kayaking with us. We ended up loving everything about the Wilderness Tarpon 105. Austin kayak had one in stock at the time so we ordered it and decided to order the second one which was on back order until mid October. We received our first one quickly and flawlessly. The delivery went smooth. The kayak arrived in perfect shape by a very friendly delivery company. About a month sooner than expected our back ordered kayak shipped. It also arrived quickly and flawlessly. Same wonderful experience with the delivery company. We love our new kayaks and Austin Kayak was wonderful to do business with. We will definitely recommend them to our friends and family and we will be returning customers for our future kayaking needs. Thank you!
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I've been doing business with ACK for a few years now. Dedicated expert staff that truly love the water. Been to several of their Demo Day events. Have rented fishing kayaks from them a few times. This year I decided it was time for a new rig. Did some research and stopped into the shop on Burnet on Sunday afternoon, May 24. Spoke with Brett and he checked his system. Two kayaks were already on the way from the manufacturer but he explained that shipping during Covid was unpredictable at best. He expected he'd receive them mid June. Friday May 29, Brett personally called me and told me the shipment was in. He told me he'd hold the boat for me until I could make it to his shop. Monday, June 1, I pick up my new ride and take it straight to the water. It was even in my first choice color. Brett explained it was \last year's model\ and gave me the manufacturer's online price, which was 100 off this year's price. Talk about stoked. Love my new rig. Thanks, Brett! And thanks ACK for the dedication to your (water) craft!
Went to buy my hubby a Hobie PA 12. They had one left in stock. But it was missing the drive and seat. They are expecting the missing parts in a few days and offered to let its use parts one of the other Hobie models until the parts for ours come in. We decided to leave it with them until everything for it has arrived. They were happy to keep it there for us and very helpful and accommodating. Definitely recommend if you're looking to buy a new kayak.
ACK strung me along for 24 days that they absolutely had the bike rack I ordered and would ship it soon. The web site saying it would be a 5-10 day delay may be partially true, but they didn’t admit until way too late not having one and not knowing when they will.
I've been a frequent visitor to the ACK Burnet location for the past few months (Early 2017), trying to figure out what I wanted to purchase. If you're wanting to rent a kayak, swing by a week or two ahead of time to make sure you get the one you want. Popular models tend to be reserved early when the weather is nice. Everyone I talked to was helpful and friendly, and although the interior of the shop is in need of an update (another register, fixed carpet) it reminds me a lot of rental shops in Hawaii or other coastal vacation towns. I want to add in particular how awesome it has been to get help from Liz, Evan, Stephanie, and Bryce over the last few months as I've been renting and getting information to determine which kayak I wanted. When a particular part was stuck in manufacturing and shipping limbo the week prior to a multi-day camping float, folks were very accommodating and got me all set up the day before I was to be on the river. I couldn't be happier with the entire experience, and that's thanks to their advice and assistance.
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