West Des Moines, United States
101 Jordan Creek Pkwy Suite #11014
$$$
+15152231345
N/A
I arrive at this outstanding restaurant once a month because I enjoy the good mood that is exist in this restaurant. The team is awfuly welcoming and qualified. The service is pretty rapid. Not to mention, the food you get is highly distinguished. I frequent more than once and I was always happy. The rate is decent. I highly recommend this place to to everybody.
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They are still open for 30 minutes, have nothing for sale aside from full size pretzel dogs and jalapeño cheese pretzels. There’s 4-5 people working, nobody doing anything and they aren’t making any more food today. What a joke
Walking by Auntie Anne's pretzels and Jordan Creek Mall this email and the black guy playing with a mask the hair and not wash my hands and helping customers
If I could do less I would, took my order and money, told me it would be ready in 5 minutes, I came back and was told 3, I waited a total of 20 minutes to go back up and be told they weren’t making them and the kid was completely disrespectful when I asked for a refund and told him he could have let me know, in response he said “you saw the line, I was paying attention to customers” I am a customer that paid! Then didn’t want to give me a full refund because I had a drink. Never coming to this one again, a manager needs to get this store in line!!
It was alright for salted bread and cheese. I’d do more stars but employees with masks not on the face just hung around the neck at this time is not acceptable.
We have been here a few times. It seems every time we come the pretzels have usually been over cooked or sitting out too long. This time though at 5:30 pm... with an obvious huge amount of guests at the mall, they decided to tell everyone that they are not making anymore pretzels for the evening. There was literally one pretzel left, a line of at least 20 people (holiday crowd) and easily 30 minutes left before closing. I used to love this place, but over the years it’s customer service and product has declined a lot.
Although they are supposed to close at 6pm, they stop making food around 5pm & they close whenever the foods gone. It's 5:30pm & the only things left are 6 salted pretzels & 4 cups of salted nuggets. The only reason I gave 2 stars is because the food is good, when you can get it.
Always get the pepperoni pretzel combo with cheese dip. It never disappoints me. Also, we always grab pretzel bites for the kiddos because it's convenient to feed them as we shop. Oh and I love their lemonade tea!
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