Atlanta, United States
2400 Church Rd SE
N/A
+1 6785679809
The Gentleman who came to fix my AC was excellent and respectful/ but did not have firsthand knowledge of the nest thermostat System (which I had request someone who did) and so He wasn't able to address all my questions. When he left he told me if I had other issues to call and his owner knew a lot about the Nest system My major issue is that I had to make about six phone calls to get the initial appointment - I left multiple messages with their answering service without them being returned. Since the visit my air-conditioning is still not working and I probably have left seven or eight more messages I spoke with an employee one day who said she would call me back but I never received a phone call back. I Was very happy with the person that came to my house - not happy with customer service and trying to get phone calls back or addressing my issues.
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We were attempting to obtain service through our home warranty when our AC went out on August 15. When we had not heard from this company by 4:00 Monday, we called them. A person took all my information and said someone would contact me. At 2:00 on Tuesday, we had not heard from anyone and called again. Left a voice mail with no response. Called again, this time a person picked up the phone. They claimed they new nothing about us and if we wanted an appointment, Thursday afternoon would be best they could do. “If we did not like that, we could call the warranty company back and get someone else”. We, did and they will be here tomorrow morning. I would not recommend this company.
I have had nothing but great experiences with Breezeway. The staff is friendly and professional and the Techs are knowledgeable and efficient. Special shout out to Tyler who went above and beyond to make sure that I was satisfied. Other company's try and gauge you this company is fair and trustworthy.
This is my second great experience with Breezeway. The first one was a new AC unit for one of my rentals and the price was very responsible ( I got a couple other estimates ), the guys were there when they said they would be and finished on time. There was a minor issue and the Breezeway came right back out and fixed the problem. This second unit was for my house and the customer service was outstanding. Breezeway installed an upscale Bryant unit (again they edged out the competition on price ), Michael the owner was easy to deal with and didn’t try to hard sell me on a more expensive unit, he just answered all my questions. I can recommend this company without reservation.
Deli
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