London, United Kingdom
1-2 Junction Mews, Tyburnia
$
+442077060060
N/A
Outstanding customer service from the lovely Claudia. I cannot thank her & Astley Clarke enough for looking after me with my recent issue. I love all the products especially the Biography Bracelets and wish I had more hands to wear all of them on. Thank you again for sorting me out.
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Exceptional customer service. I made an online purchase for my wife's birthday, and bought a long time in advance. When the day came the item was beautifully wrapped and presented, but smaller than expected and so I enquired about an exchange. We were far over their 14 day returns policy but Claudia was incredibly helpful and we now have a Credit note for the full value. Look forward to finding a suitable replacement and purchasing from Astley Clarke again
Just ordered a locket necklace from France, love it ! Thank you
Just got my order yesterday and I was a bit let down. The locket I bought looks cheap very hard to open and the picture inside looks glued in... not 165 worth but what you gonna do? I bought it online via an IG ad, definitely never again.
I bought 2 lockets and had them engraved. The pieces looked nice initially though I did notice that the engraved script revealed the silver under the gold plating. There was no warning anywhere that this could happen if you requested engraving. But the real disappointment came a month or so later when both pieces became severely tarnished. The gold layer is SO thin that the silver beneath is oxidising and showing through the “gold”. I complained and was told it is normal for this type of vermeil jewellery. This is NOT the case! I have several pieces from other jewellers and none of them have ever tarnished. I was told by AC to buy some silver polish to remove the severe tarnish on my supposedly gold jewellery. Dreadfully disappointed.
Deli
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