Aspen, United States
69 E Airport Rd
N/A
+1 9709202016
I currently work for a property management company today had to go pick up a clients vehicle up today and the older valet guy with glasses up front is not very helpful. Get there and stood there for about 40 seconds and he would see me standing there and wouldn’t say anything do to him being on his phone doing who knows what(not his job). After me standing there for a while now, a customer pulled up asking for help to where he could park his vehicle, the valet guy just raised his hand up and pointed towards the direction he could park and still he did not move his eyes from his phone, the gentleman still wasn’t sure to where he should park and another of the working guys there that was passing by ended up reassuring where he could park and finally the customer went his way. There I was still standing with no assistance so I just decided to say “I came to pick up (clients name) vehicle please” he just looked at me stood up walked to the key room and from the door he just threw the keys at me, the keys hit a sign from the counter top and fell to the floor and of course I pick them up and I whispered to him that he should be more respectful and he said “oh I thought you would of catch them”. I just walked away. When I said he should be more respectful it was directed to everything he was doing, from him to: -Not greeting and helping customers that arrive -Not putting his phone down while he’s at work -Not assisting who ever is there in front of him -Throwing keys -Giving attitude when asking for help This is not the first time that I’ve had to deal with this valet guy and wait even minutes for him to help out.
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Great place to fly in and out of, but BUSY!!
Very nice. Good service. Nice folks. Beautiful spot!
One of the worst experiences I have ever had at an FBO. Asked to have the plane put in a hangar, which request they acknowledged and then did not do it. For them, when you ask them to do something they don't actually do it unless they call you back and confirm that they are doing it. When the brought the plane out it was totally iced up and they then charged me 300 for de-ice service on top of charges for parking and fuel. The whole thing cost me the better part of 1,000 and was definitely not worth it . I would never use them again.
Their cafe is pure awesomeness. Great food at Carreños Cafe and Grill.
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