Dallas, United States
13701 Hutton Dr #102
N/A
+19728881500
I just wanted to share that ASI was bought out by Xerox. While ASI was great with customer service the same cannot be said about Xerox/Dahill. We were promised that we would get the same level of customer service and were lied to in order to get the company to sign a 5 year lease. Unfortunately it has been an absolute nightmare since before the printer was even brought it. For starters they missed the installation day. We had our IT department waste an entire day waiting on them and we received multiple calls throughout day telling us that that they were on their way when in fact they weren't. When the printer finally showed up it took days to get it set up correctly because even though we were told that was the printer that would work best, the software was not compatible with our company. After setup it \worked\ for a few days before it was completely useless again and we had to wait WEEKS for someone to address the issue. Their customer service number was meaningless as no one would answer and you could not leave a message. After weeks we were able to get a response. It took a couple more weeks to get it to \work\ again. Basically they only got certain aspects of the printer to work. It has now been 6 months since we got the printer and we continue to have issues with it every day. Not only is the product terrible, the customer service is horrific. I spoke to ASI employees and most had left the company after they were bought out and then ones who stayed were also frustrated with how everything was being handled. I could write a novel on the horrible experience this has been. I'm only writing this to hopefully save people from this nightmare. Please do not fall for their lies. Read your lease very carefully to make sure you have an exit strategy when they inevitable break their promises and give you a terrible product and then ghost you.
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Our company leases 4 machines from ASI. One of our machines was experiencing a problem where the face of every page printed or copied had a grey hue to it. A tech came out first thing. Had to replace a part, which he picked up and installed the same day. Copies looked great. The next day the machine produced the same problem. Ronnie came out and replaced parts, cleaned the machine and got us working again. The next day the colors appeared very muted. At the end of each repair, the machine was functioning fine. Then another glitch occurred. ASI kept at it. Kept coming out quickly to keep us up and running. If you need a copier company, you need to get a quote from ASI.
ASI takes care of the machines here at Freeman Honda and they are excellent at keeping us up and running. Our volume is very high and we can't afford down time. ASI is very quick to get a tech out to us. Our usual Tech, Michael, is very thorough and professional while being super friendly too. Great job ASI! Keep up the good work! Thank you Michael!
ASI has become a true business partner for our organization. We utilize them for our mail service needs which directly impacts our effectiveness with out customers. ASI has kept a pin point level of service making us feel as though we are their biggest priority. I would strongly recommend them for your business needs.
I recently began shopping for new copier equipment and after speaking with three companies I decided to go with ASI. Scott and Blake spoke with me extensively about my companies needs, where we are at, and where I see my company going in the next few years. The ASI team came up with a great equipment and service package that will provide for our current needs and help us expand our business. ASI's training, support and service team has been great to work with and I look forward to a long relationship with this company.
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