Ascot, United Kingdom
Station Hill
$
+44 1344506597
N/A
DeliveryIn-store shopping
Wheelchair-accessible entrance
An overall excellent experience from initial enquiry to post delivery support and all the boring admin in between. Thanks to Ben Bradford for being helpful, responsive and utterly professional throughout. Oh. Loving the GT too!
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I dealt with Simon for the purchase of my new car and he was extremely helpful throughout the whole process. I bought the car without personally viewing it and the whole transaction was done via email and phone. The car arrived as described and i am extremely happy with it. Thanks for all your help Simon it was a real pleasure to do business with you.
Unfortunately McLaren Ascot happened to part of the worst car ownership I’ve had in my 37 years of driving which was made worse the demeanour of staff once I decided to end my nightmare and sell my car back to them. After various corrosion issues on 2 different occasions with a car a little over a year old as well as an atrocious repair attempt by their approved bodyshop I decided that after 6 months with my car being in that bodyshop enough was enough. After no other option but to sell it back to Ascot and having to take a large hit on my original purchase price to relieve me of the obvious problem car I had bought. During this experience Ascot after sales told me that it wasn’t their fault my car was presented to me in the state it was after the first repair attempt which is not what a customer wants to hear especially as I’m their customer and nothing to do with their approved bodyshop. With my car still in their bodyshop and having to accept their offer leave them with the car I paid out a total of 25 postage to ensure my keys, tracker and all documents would arrive at Ascot Safely. I asked them to send me my number plates and personal effects from my car which was never done so can only assume now I’m no longer their customer it matters not for them to do anything for me anymore. I did try to remain a McLaren owner by giving all parties involved the chance to get me into the type of car that was worthy of the statements the dealership and McLaren promised me when I handed over my money, these statements can be seen in the photos. Making statements like the ones below attracted me to the dealership and to own a McLaren so one thing I’ve learnt is not to believe everything you read.
Dealt with Phil who could not of been more helpful, polite, or professional. Credit to the business. Will be back to deal again next time around. Thanks Phil.
Great customer service. If you dont know which car to get, ask for Simon. Very friendly guy with great knowledge. Amazing chose of cars.
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