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ARU Residential Service - Cambridge

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Cambridge, United Kingdom

anglia.ac.uk
Student housing center

ARU Residential Service - Cambridge Reviews | Rating 2.1 out of 5 stars (5 reviews)

ARU Residential Service - Cambridge is located in Cambridge, United Kingdom on Eas 001, Eastings Building,, Garden Ct. ARU Residential Service - Cambridge is rated 2.1 out of 5 in the category student housing center in United Kingdom.

Address

Eas 001, Eastings Building,, Garden Ct

Phone

+44 1223698900

Accessibility

Wheelchair-accessible entrance

Open hours

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Cracken 426

I really can’t understand the reason of this low feedback. 1. My Experience I used to live in an ARU accommodation last year and my experience has been really really good. When I moved for the first time, my room was clean and I could easily collect my keys thanks to the Residential Assistants who were waiting for me and the other students. My room had all the comforts I needed and the facilities helpdesk was incredibly functional. During my stay, I had some issues like the lightbulb not working properly and the tent broken. The technicians fixed everything in just one day. Moreover they regularly changed the shower head! 2. Residential Team Regarding the Residential Team, I found them nice and professional at the same time (especially Patrick and Matt). In addition, if I had problems during the night because of noise or something else, Residential Assistants were always available to help. 3. Covid-19 situation I also found AMAZING how they managed the Covid-19 situation. They gave the opportunity to all the tenants to end the contract earlier so to financially help families. Plus, they looked after the stuff in the rooms for FREE for about 6 months. I don’t think any other residential service would have done anything like that. 4. Conclusion I can truly say that both the residential team and the general management is fantastic. My experience at ARU has been great and that’s also thanks to them!

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candela Barranco

Tbh when I arrived to my accommodation everything was dirty the kitchen still, and I have been calling for three days and no answer. also the stuff does whatever they want. u can't have any privacy they will go to ur room without asking, they act with superirority. Not good work talking about the stuff and cleaning the rest is nice

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harry mcormick

Honest review of my time staying at ARU Housing. I lived here for two years and I can honestly say this is the worst run residential service i've come across. The staff are rude, lazy and unintelligent. They do not care about your privacy and you will find random staff without identification walking around your house and entering your room at any time without warning. The staff that come into the house are loud, shout, swear and sit around watching videos on their phones when they think they're alone. The office staff are very rude via email and even less helpful at the desk. I would not recommend to stay here whats so ever.

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Isla Clare

The house I stayed in was nice, but the maintenance staff were always so loud and created an uncomfortable atmosphere

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Millie Brown

bad service, rude staff

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