Hereford, United Kingdom
17 King St
N/A
+44 1432341966
I have since 2005 been a tenant of Arena Lettings, over three properties in various locales around Hereford. I can, as a salaried professional say they are one of the finest letting agents I have encountered in a lifetime spent in four countries around the world renting various properties from various agents. Arena are fair and impartial, transparent and effective communicators. I would highly recommend them as an agent for a property you may wish to rent, or as a prospective tenant.
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This agent is still showing discrimination against people who have to claim housing benefit, stating no DSS on your adverts. this is why they don't advertise on right move anymore as right move have banned these kind of ads. If you use arena lettings to let your property arena lettings are allowing you to be put in a situation that could find you in court and having to pay costs and compensation, it's not the agent that gets into trouble it's you as your the landlord. I urge all landlords that use arena to make sure they are not putting you in the firing line. Shocking
I arranged two viewings which were meant to be done on Monday pm. They call me last minute on Friday 1630 and cancelled both with no time notice. Coming from far off, it was inconvenient as there was no time to arrange for other property viewings. They told me earlier that Monday was the earliest I could view them and yet they were gone before Monday?Complete waste of time. No impressed!
Serious and dependable agency, will not be disappointed with their service or professionalism of the staff. Eager and prompt, you can count on Arena Lettings to find you the right place to move, or your own home if you are interested in buying.
This letting does not provide any faith in younger clients that are looking to rent, I was strongly disappointed to be advertised properties without being informed 21 as a main detail.
Used this agency for our first rental and will never use them again. They took a very high deposit and deducted a lot of money from it when moving out. After complaining and asking to see the photo evidence our agent was \ill\ every time I made an appointment to see her and in the end had to deal with the manager who was rude, patronising and not understanding at all. Although carpets were vacuum washed they managed to take a picture of a dusty, hard to reach corner and commented that all carpets were dirty. Everything that was cleaned was apparently dirty. And we were also charged for a stain on the extractor which I proved with the photos given to me at the start that it was already there- to this the manager said that it \probably needs a clean anyway\. Pictures of stains on fittings, floors and skirting were also taken although already there since the move in (the property was old and needed a lot of renovation) and also blamed on us although never commented on during the excessive visits from the agent. Very disappointed with my first experience of renting a house and have already told my friends who considered this agency not to bother.
Terrible
Ok
Deli
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