Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage

Car salesman RJ was awesome. Cody with finance was great as well! Got a great vehicle! Whole process went fast. What could’ve been nice is if the vehicle had a full tank of gas when I drove it off the lot.

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Awesome crew! Awesome service. Thank you David Dowd!

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Did the online check in for express service to get an oil change at around 11 am, and it listed wait time as over 3 hours. Drive there at 4 pm, second on the list and it still showing an over three hour wait. Did the chat option to inquire what was going on. Got a reply that services would call me. After waiting about 10 minutes without a call, I called them. They said there were 6 people in front of me and they’re full. Said I should check in earlier. I tell them that their check in system shows only me and one other person who is in front of me and that I checked in at around 11, not just now and it wasn’t showing 6 people in front of me like they were saying. Their solution was I could possibly be last in tonight or tomorrow morning if I wanted to leave my car there. I got off work early for this and the lack of customer service for a mess up of the system they’re choosing to use has made me decide to never use their services again.

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From the start Evan was nothing short of AMAZING!! My husband filled out the inquiry form online and right away Evan was in contact with me which was delightful. When I showed up to the dealership I was greeted with his friendly smile.. He managed to make me feel important and never pushy, took his time. The transaction was smooth and flawless. He showed me the features of the car, we took it for a test drive and able to make me smile. He is a gem, and deserves a raise!! 11:30 pm I got to trade in my Ford and drive home in my new Jeep!! I will DEFINITELY recommend Evan at Lithia South Anchorage to anyone seeking a new vehicle.

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Went to have oil changed. I have a life time deal, 5yrs or 5k miles. It turned out I showed up 1 month early. For some reason I did not calculated months right, not quite awake or maybe it was Mon. Anyway I took a day off from work and wanted get it done. Express lube customer service lady tried to explain me that I was not eligible because I was one month early. We had service mgr. Greg L involved and even dough I was not right, he work with me and I got my oil change done. He wanted me to be happy and satisfied. I just wanted to say sorry trouble and thank you for excellent costumer service you are providing.

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