Ringwood, United Kingdom
3-5, Wessex Rd
N/A
+44 1425477050
Top quality recent pool refurbishment by Ambassador pools. Verdun has been helping me with the pool on and off for 23 years. During this time his advice has been friendly and helpful. During our recent complete refurbishment Verdun and the team have been amazing, top quality advice and service. We are very pleased with the rebuild, completed on time, to budget by an friendly team led by Verdun, who was ever present to oversee the work.
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What a fantastic experience with the team at Ambassador Pools. We were interested in putting an outdoor pool in, but had no idea of the potential cost or what was involved. Verdun and the team provided an excellent service - from planning and discussing all the various options (which included me sitting in Verdun's office for about 2 hours while we worked through the whole thing!) through to installing. The team turned up when they said they would, with 5 or 6 people working flat out. Within two weeks we had water in the pool and were swimming, and the project was finished after 3 weeks. After sales service has been excellent - a couple of queries I had about running the pump were answered very quickly. Would have no hesitation in recommending them!
I had a liner replaced by ambassador some years ago and have some issues. Their service is appalling. They refused to come and inspect the liner and discuss the issue without me paying an extortionate fee for a brief visit to re-site part of the liner. During this visit they told the issue was with the screed. This was not mentioned as an issue when they fitted the liner. Had they agreed to visit when I first had an issue this all could have been resolved, This is not the level of service I would expect and has left me with the opinion that they are rather more interested in money than customer service. I will not be using them again and would advise others not top,
We found Ambassador Pools to be really helpful and professional from the first site visit, helping us decide what would work best in our difficult, sloping plot and working with our builders to give us the pool of our dreams. The end result is fabulous and we would highly recommend Ambassador. They don't forget you once the pool is built either and have been really helpful to a pair of pool newbies. 10 out of 10.
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