Almere, Netherlands
Giraffeweg 47
N/A
+31 365371702
In-store pick-upIn-store shopping
Wheelchair-accessible car park
Excellent products, lousy customer service... I have placed two orders at this shop. The first order arrived within a few days and all articles were as described on the website. So I was really happy and placed a second order. The second order did not arrive, not even after a week waiting. So I cancelled it and send some of the articles back from the first order. The trouble started when I was waiting for the reimbursement. For the reimbursement of the cancelled order (where I did not even receive the articles), I had to wait for the payment for 3 weeks, and I had the impression that I only received it after the many emails and reminders I wrote. The reimbursement of the articles I sent back took much longer and was eventually done 5 weeks after they had received the articles (they say maximum 2 weeks on their website). In order to receive this reimbursement, I had to write many emails, often with no reply or not even a full sentence of reply. No hello or any greetings. It's a pity. The articles were really of a top quality, but the customer service is a catastrophe. I would not order there again.
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Something went wrong one their end the did not fess up to it no it’s my fault the woman said then when On the chat service she just stopt the conversation and won’t help me seriously the worst behaved customer service I have ever had in my life never buying their again hope I get my money back !!! A couple of days later still no respons to all of my emails The woman is still not nice one the phone she tels me because i send 4 emails they don’t see me as a Custer any more so the won’t give me a responds and get my money back in 14 days Pleas no one buy here seriously the worst company I have ever bought something on te internet !!!
I regret I have not checked the reviews before. Unfriendly, inflexible customer service. Unpleasant communication. Do not recommend this shop. I assume that if you want to work in retail, you should at least respect your customers, but that is not the case.
Worst support my Girlfriend ever had, no one should buy here!
Ik heb niet hoeven te retourneren, dus daar kan ik niet over oordelen, maar ik ben heel tevreden met mijn ervaring. Ik had mijn bestelling op woensdag geplaatst en het pakje kwam vrijdagochtend al binnen, via de brievenbus. Het product is precies zoals verwacht, de beschrijving op de website was erg precies en de maatinformatie klopte ook goed. Ben er erg blij mee!
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