Alexandria, United States
600 S Pickett St
N/A
+1 7033702200
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
I took a visit to German Auto group and I must say I was very pleased with the service. Martha was my writer and I was highly impressed with the service I received. She was very professional, helpful and honest with me. She didn’t try to up sell me anything I didn’t do which is a big plus for me and gave me a great price. The technician was also very helpful. They took the time to explain to me what was wrong and why which not many shops do that so I appreciated the attention to detail. I highly recommend this shop to anyone who wants to work with good people and good prices.
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Great place to have your car maintenance. They were quick & professional. Martha at the front desk is very friendly. She gave me a great discount & made sure I was satisfied with the service. Highly recommend them (-:
I brought my car (2008 Audi A4) in for service after my oil light came on. I was most impressed because before I drove it in, the manager of the shop called me and insisted I check the oil level. There was not enough oil to drive, which I would not have assumed. He stayed on the phone with me and walked me through how to add oil to my engine before I drove in. Supreme customer service! The shop is clean and every person I interacted with was pleasant and friendly. After getting a full diagnostic, GAGA walked me through every repair and answered all of my questions. They were fast and efficient and the work was good. I got the repairs done in July 2020, and in November my car is running in tip-top shape. I am very pleased with the quality of the work and the level of customer service, especially as a single woman who has had mechanics (here's looking at you, Audi dealership!) overstate repairs, make up unnecessary repairs, and try to scare me into repairs. I am very glad I found and used GAGA, and I can't imagine taking my car anywhere else as long as I'm in the DMV!
I am writing on behalf of Martha who assisted me with an auto repair and diagnostic on my 2010 BMW X5. I am happy to write a great review for Martha who provided me five-star customer service and helped me to get my headlight fixed. I saved around 2500 by not having to replace the entire left headlight assembly. Instead Martha and her team provided a solid diagnostic and determined that the headlight wiring and functionality was not damaged but just needed replacement of a new ballast. They replaced the ballast and the headlight has been working great ever since. In my opinion, German Auto Group is a fair and honest private car dealership that does better service then the BMW name brand dealership. Their technicians are very knowledgeable and do great work. I’m recommending German Auto Group to anyone in the future that needs service and Martha is you go to Service Advisor.
Very customer service oriented. Mechanic was top notch. I would go to them again.
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