Terry Farricker
I have been ordering from Al Capone''s since the shop opened, approximately twenty years now. I have not had cause to complain, until this evening. So, until today, I had no way of rating their customer service, in the event of a problem. Tonight, the Pizza arrived barely warm, distinctly stale and appeared to have been cooked, left to go cold, then warmed up. I attempted to contact the shop, but I was needed at my self-isolating parents, so it was three hours, during which time I phoned the premises nine times, without reply, before I could get to the shop in person. When I was eventually able, I drove to the shop. The owner spoke to me in an extremely condescending manner and was quite rude. He asked why it had taken me so long to contact him. I explained the situation and he said his phone was 'broke' He asked why I did not return the food, so he could inspect it. So, obviously, my word, after twenty years, was not sufficient. He then stated he was unwilling to make any gesture of good will and, basically, dismissed me. It seemed quite strange that I paid for delivery, then was expected to drive to the premises anyway, to prove I was not lying, re the condition of my food. I would advice anyone considering purchasing food from Al Capone's to think twice. If the food is not to your liking, you will be expected to take the meal to their premises, without delay, to be inspected by the staff, and even then, you will be treated with arrogance, disdain and a slight degree of intimidation. There are far better options locally, with exemplary customer service. Terrible food, terrible attitude, terrible experience. Will not be using again.
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