Trowbridge, United Kingdom
7 Hackett Pl, Hilperton
N/A
+44 1225752730
Poor customer service. Waited around chasing for 2 days for them to come out and quote. Admittedly it was a small job but as a loyal repeat customer chose them first. After several no shows, went with a company who attended and fitted in a matter of days. (Wonder why a precious review has been removed by the way!)
like
These guys quoted before I moved in to my house and managed to completely replace ALL the carpets in one day having removed and disposed of the originals with floors completed soon after. Thank you for your superb work and skill in laying the flooring so well. Definitely recommended
Incredible service, already recommended to everyone I know & will continue to do so, Richard gave us great advice on what to put in our rental, he listened to our requirements & advised us not at all pushy like in some other stores! Our fitter Darren came when he said he would & cleared up after himself, the carpet looks fabulous, I am an extremely happy customer, Thanks so much guys Heidi & Neil
We needed new floor covering for our bathroom so we went to First Choice Carpets as we had done business with them before and they were excellent. How things have changed! After checking their opening hours on their website we went to their shop in Trowbridge at 11:15 on a Monday only to find it closed - despite the printed notice on the door indicating that it should have been open. There was also a hand written notice saying that it would open at 12:00. I tried phoning the only number advertised and got no reply. The shop eventually opened and we selected a suitable floor covering however the only member of staff there was clearly out of her depth and despite having all the relevant information (dimensions of the bathroom and price per square meter ) she was unable to provide us with quote despite having access to a calculator and a computer. She had clearly not been trained and after a prolonged wait we agreed the best way to progress would be for her to phone us when she, or someone else, was able to provide a quote. We received no call that day or the following day and so we went elsewhere. Very disappointing
Absolutely first class, treat customers like best friends, highly recommend them to everyone
Deli
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