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The Good Roll

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Weesp, Netherlands

thegoodroll.nl
Manufacturer· Toilet paper that builds toilets

The Good Roll Reviews | Rating 4,3 out of 5 stars (2 reviews)

The Good Roll is located in Weesp, Netherlands on Flevolaan 60 B. The Good Roll is rated 4.3 out of 5 in the category manufacturer in Netherlands.

Address

Flevolaan 60 B

Phone

+31 294785686

Company size

1-10 employees

Headquarters

Weesp, Noord-Holland

Founded

2017

Accessibility

Wheelchair-accessible entrance

Open hours

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L

Liz Pannell

My latest order of loo rolls has gone missing. This happened with my previous order too. Payment this time was taken on 14th December but they still haven't arrived a month later. No delivery or tracking information has been sent. I checked my spam file, nothing there. I have now cancelled my subscription and am waiting to hear back from them. Update: They say they that for some reason my order hadn't been sent. They have also said that they have issued a refund on Monday evening and haven't received it yet (Wednesday afternoon) . I've contacted my bank and also asked TGR for proof of payment from their bank. Where's my money gone?!!

G

Gideon Ginger

I ordered 28th April - No toilet rolls though was sent a Hermes tracking number. Waited, Waited....theres only so long you cant wait for toilet rolls!! Emailed them about where my order was. Response was that they are now using a different company to deliver not Hermes (so why was I given a fake Hermes tracking number that the Hermes company have no trace of?!). I was then told my order appears to be in their system so that \gives hope my order is on its way\ SERIOUSLY... \gives hope???\ You should KNOW if my order is sent and know a tracking number for me to find where it is.... no proof has been provided as they have no proof that my order has even been sent out! What a disorganised mess. Ive asked for a refund or proof the item was sent - no reply to that email / message and no refund. Its now the 11th May still no toilet rolls and no response. I have had a number of Hermes deliveries from purchase delivered 3-4 days max through the Corona situation - Good Roll have no excuse for this terrible service. Havent even pretended to provide me with who their new deliverers are or a tracking number or anything to give me any faith in them. UPDATE - They now contact me after a few more complain emails - and tell me that my order is being sent today 12th......so not on the 28th and not when they \hoped\ it had been sent.... and guess what - they no longer use Hermes - but have given me another Hermes tracking reference. Complete and utter RUBBISH. The TERRIBLE ROLL it aint good at all!

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