Newcastle upon Tyne, United Kingdom
Unit 9 Samson Cl
N/A
+44 7093302581
Normally arrive on time, can be late on occasion in the very busy periods and weekends but that's like all taxi firms. Most drivers are friendly. Overall would recommend.
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Always late....if at all. Given up on them. Last time they were 35 mins late and when I started to have a go at the driver he said he'd only got notification of the job 5 mins earlier and wasn't from Citadel. Can you believe Citadel took my job, couldn't fulfil it and THEY called another taxi firm and booked me another taxi. Unreal. Avoid them like the plague.
Appalling customer service rang up to book a taxi, was told the place I lived did not exist (I can assure you it does) then was sworn at for explaining this the car didn't arrive within 15 minutes (I live around the corner from the rank and ordered one for straight away) when I rang up to enquire about its location I was hung up on. Disgusting will never be using again.
Always turn up, unlike some other local firms. Good drivers, I'm in a wheelchair and it's never a problem.
when i phoned up last week the friendly call dispatcher answerd he was very pleaseant to speak to the driver came bang on 8:00pm their fares are reasonably priced by far they are the best compony in North Tyneside they are better than blueline crown and direct
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